1. Introduction
These Terms & Conditions apply to your access to and use of Softnames websites, digital platforms, products, services, software, applications, communications, support portals, documentation, and any other service that links to or references these Terms.
When we refer to “Softnames,” “we,” “us,” or “our,” we mean Softnames and its authorized representatives, affiliates, service teams, or business units. When we refer to “you,” we mean visitors, users, customers, clients, account holders, organizations, business partners, and anyone who accesses or uses our services.
2. Acceptance of Terms
By accessing, browsing, registering for, purchasing, or using any Softnames service, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any additional policies, service terms, order forms, agreements, or notices that apply to specific services.
If you are using the services on behalf of a company, organization, or other legal entity, you confirm that you have authority to bind that entity to these Terms. If you do not agree with these Terms, you must not access or use our services.
3. Eligibility
You may use Softnames services only if you are legally able to enter into a binding agreement and are not prohibited from using the services under applicable laws. You are responsible for ensuring that your use of the services complies with all laws, regulations, and obligations that apply to you.
4. Use of Services
You agree to use Softnames services only for lawful, authorized, and responsible purposes. You must not misuse the services, interfere with normal operations, compromise security, violate third-party rights, or use the services in a way that may harm Softnames, other users, systems, networks, or the public.
You are responsible for all content, data, instructions, requests, configurations, files, messages, and materials that you submit, upload, transmit, or otherwise provide through the services.
5. Prohibited Activities
You agree not to directly or indirectly:
- Use the services for unlawful, fraudulent, misleading, harmful, or abusive purposes.
- Attempt to gain unauthorized access to systems, accounts, data, networks, or infrastructure.
- Interfere with, disrupt, overload, damage, or impair the services.
- Reverse engineer, decompile, copy, modify, or create derivative works from Softnames software or systems unless legally permitted.
- Upload malware, malicious code, spam, viruses, or harmful content.
- Use automated tools, scraping, bots, crawlers, or data extraction methods without authorization.
- Misrepresent your identity, affiliation, authority, or source of communications.
- Violate intellectual property, privacy, confidentiality, or other rights of any person or organization.
- Use the services to send unsolicited communications or engage in spam-like activity.
- Bypass, disable, or interfere with security, rate limits, usage limits, or access controls.
6. Accounts and Security
Some Softnames services may require an account. You agree to provide accurate, complete, and current account information and to keep that information updated.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify Softnames promptly if you suspect unauthorized access, credential compromise, or any security incident involving your account.
Softnames may suspend or restrict account access if we reasonably believe there is a security risk, misuse, unauthorized activity, legal issue, or violation of these Terms.
7. Customer Content and Data
You retain ownership of content, files, information, data, messages, and materials that you provide to Softnames, subject to any rights granted to us under these Terms or a separate agreement.
You grant Softnames a limited, worldwide, non-exclusive right to host, process, transmit, store, display, reproduce, and use your content only as necessary to provide, secure, maintain, support, and improve the services, comply with legal obligations, and enforce these Terms.
You confirm that you have all rights, permissions, consents, and legal bases required to provide your content to Softnames and allow us to process it in connection with the services.
8. Intellectual Property
Softnames and its licensors own all rights, title, and interest in and to the services, including software, source code, object code, systems, interfaces, designs, layouts, graphics, logos, trademarks, service marks, trade names, documentation, text, content, processes, workflows, and related intellectual property.
Nothing in these Terms transfers ownership of Softnames intellectual property to you. You may not use Softnames branding, trademarks, logos, or materials without prior written permission, except where expressly permitted by law or written agreement.
9. Feedback and Suggestions
If you provide feedback, ideas, recommendations, bug reports, suggestions, or improvement requests, you grant Softnames the right to use them without restriction, compensation, or obligation to you. This helps us improve our services, develop new features, and enhance user experience.
10. Orders, Fees, and Payments
Certain Softnames services may be provided for a fee. Prices, billing cycles, subscription plans, renewal terms, payment methods, taxes, and service scope may be described on our website, invoice, order form, proposal, subscription page, or separate agreement.
You agree to pay all applicable fees, charges, taxes, and other amounts due for the services you purchase. Unless otherwise stated, fees are non-refundable to the maximum extent permitted by applicable law.
If payment is not received on time, Softnames may suspend, limit, or terminate access to paid services after reasonable notice where appropriate.
11. Subscriptions and Renewals
If you purchase a subscription, the subscription may renew automatically unless cancelled before the renewal date, subject to the applicable plan, order terms, or billing settings.
You are responsible for reviewing your subscription details, renewal dates, cancellation requirements, and billing information. Softnames may update pricing or plan features with reasonable notice where required by law or contract.
12. Third-Party Services
Softnames services may integrate with or rely on third-party services, including cloud providers, hosting platforms, analytics tools, payment processors, communication providers, support platforms, identity providers, APIs, software libraries, and external websites.
Third-party services are governed by their own terms and policies. Softnames is not responsible for third-party services that are outside our direct control. Your use of third-party services may require you to comply with separate terms and conditions.
13. Service Availability
Softnames aims to provide reliable and secure services, but we do not guarantee that the services will always be available, uninterrupted, timely, error-free, or free from defects.
Services may be unavailable due to maintenance, upgrades, technical issues, network problems, third-party failures, security incidents, force majeure events, or circumstances beyond our reasonable control.
14. Changes to Services
Softnames may modify, improve, update, suspend, discontinue, replace, or remove features or services at any time. We may also introduce new functionality, apply usage limits, change technical requirements, or update service designs.
Where changes materially affect paid services, Softnames will provide notice where required by applicable law or contract.
15. Support
Softnames may provide support through contact forms, email, support portals, documentation, or other communication channels. Support availability, response times, and service levels may vary depending on the service, plan, agreement, or support package.
16. Privacy
Our collection and use of personal information is described in our Privacy Policy. By using Softnames services, you acknowledge that we may process personal information as described in that policy and as necessary to provide and secure the services.
17. Confidentiality
During your use of Softnames services, either party may receive confidential information from the other. Confidential information should be used only for the purpose for which it was provided and should be protected using reasonable care.
Confidentiality obligations do not apply to information that is publicly available, already known without restriction, independently developed, or lawfully received from a third party without confidentiality obligations.
18. Compliance With Laws
You agree to comply with all applicable laws, regulations, sanctions, export controls, data protection laws, intellectual property laws, consumer protection laws, and industry obligations that apply to your use of the services.
19. Disclaimers
To the maximum extent permitted by applicable law, Softnames services are provided on an “as is” and “as available” basis. Softnames disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, reliability, and security.
Softnames does not guarantee that the services will meet your specific requirements, produce particular results, prevent all security incidents, or operate without interruption or errors.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Softnames shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, business opportunities, or service interruption, arising out of or related to your use of the services.
To the maximum extent permitted by law, Softnames total liability for any claim relating to the services shall not exceed the amount paid by you to Softnames for the relevant service during the period specified in the applicable agreement, or if no such period is specified, the amount paid during the three months before the claim arose.
21. Indemnification
You agree to defend, indemnify, and hold harmless Softnames, its directors, officers, employees, contractors, service providers, and affiliates from and against claims, damages, losses, liabilities, costs, and expenses arising from your use of the services, your content, your violation of these Terms, your violation of law, or your infringement of third-party rights.
22. Suspension and Termination
Softnames may suspend, restrict, or terminate access to services if we reasonably believe that you have violated these Terms, created a security risk, failed to pay required fees, caused harm to Softnames or others, violated applicable laws, or used the services in an unauthorized or abusive manner.
You may stop using the services at any time. Termination does not affect obligations that should reasonably survive, including payment obligations, intellectual property rights, confidentiality, disclaimers, limitation of liability, indemnification, and dispute provisions.
23. Force Majeure
Softnames shall not be responsible for delays, failures, interruptions, or losses caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, internet failures, power outages, cyberattacks, government actions, third-party service failures, or other force majeure events.
24. Changes to These Terms
Softnames may update these Terms from time to time to reflect changes in our services, business practices, legal requirements, or operational needs. When we update these Terms, we will revise the “Last updated” date.
Continued use of the services after updated Terms are published means you accept the revised Terms. If you do not agree with the updated Terms, you must stop using the services.
25. Governing Law
These Terms & Conditions shall be governed by the applicable laws and regulations of the jurisdiction in which Softnames operates, unless a separate written agreement specifies another governing law.
Any disputes shall be handled by the courts or dispute resolution forums that have proper jurisdiction under applicable law or the relevant written agreement between you and Softnames.
26. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be interpreted or replaced in a way that most closely reflects the original intent while remaining lawful and enforceable.
27. No Waiver
Softnames failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights. Any waiver must be made in writing to be effective.
28. Entire Agreement
These Terms, together with the Privacy Policy and any applicable order forms, service terms, written agreements, or referenced policies, constitute the agreement between you and Softnames regarding your use of the services.
29. Contact Information
If you have questions about these Terms & Conditions, please contact Softnames through our contact page or support portal.
We will review your inquiry and respond within a reasonable period where appropriate.