1. Introduction
This Privacy Policy applies to Softnames websites, digital platforms, products, services, applications, support portals, communications, and any related online or offline services that link to or reference this Privacy Policy.
When we refer to “Softnames,” “we,” “us,” or “our,” we mean Softnames and any authorized affiliates, representatives, service teams, or business units involved in providing our services. When we refer to “you,” we mean visitors, users, customers, clients, prospects, business partners, and individuals who interact with our services.
2. Information We Collect
We collect information to provide, operate, secure, improve, personalize, and support our services. The information we collect depends on how you interact with Softnames.
Information you provide directly
We may collect information you voluntarily provide, including your name, email address, phone number, company name, job title, country, billing details, project information, service requests, support messages, feedback, account information, form submissions, and any other information you choose to share with us.
Account and profile information
If you create an account or use a customer portal, we may collect login credentials, account preferences, authentication information, profile details, usage history, subscription details, service configurations, and account activity.
Payment and transaction information
If you purchase services, we may collect transaction details such as invoice information, payment status, billing address, tax information, plan type, renewal details, and payment-related metadata. Payment card information may be processed by secure third-party payment providers and may not be stored directly by Softnames.
Technical and device information
We may automatically collect technical information such as IP address, device type, browser type, operating system, language settings, referring URLs, pages viewed, session duration, approximate location derived from IP address, log files, error reports, identifiers, and other diagnostic data.
Usage and analytics information
We may collect information about how you use our websites and services, including navigation behavior, clicks, search activity, feature usage, performance data, support interactions, and engagement with emails or notifications.
Communications information
When you contact us, we may collect the content of your messages, attachments, call details, support tickets, chat history, meeting notes, and related communication records to respond to your request and improve our services.
3. How We Use Information
We use personal information for legitimate business, operational, security, legal, and service-related purposes, including to:
- Provide, operate, maintain, and deliver our services.
- Create, manage, authenticate, and secure user accounts.
- Respond to inquiries, support requests, and service communications.
- Process payments, invoices, subscriptions, renewals, and transactions.
- Improve website performance, user experience, products, and services.
- Personalize content, settings, and service recommendations.
- Monitor, prevent, detect, and investigate fraud, abuse, security incidents, and unauthorized access.
- Send administrative messages, service updates, security alerts, and policy notices.
- Send marketing communications where permitted by law or with your consent.
- Analyze trends, usage, service performance, and business operations.
- Comply with legal obligations, regulatory requirements, contracts, and lawful requests.
- Protect the rights, safety, property, and interests of Softnames, our users, and the public.
4. Legal Bases for Processing
Where applicable privacy laws require a legal basis for processing personal information, we rely on one or more of the following bases:
- Contract: processing necessary to provide services, manage accounts, process transactions, or fulfill agreements with you.
- Consent: processing based on your permission, such as optional marketing communications or certain cookies.
- Legitimate interests: processing necessary for service improvement, security, analytics, fraud prevention, and business operations, provided those interests are not overridden by your rights.
- Legal obligations: processing required to comply with laws, regulations, court orders, tax obligations, or lawful government requests.
5. Cookies and Similar Technologies
We may use cookies, pixels, local storage, SDKs, tags, and similar technologies to operate our websites, remember preferences, improve performance, understand usage patterns, secure our services, and support analytics or marketing activities.
Cookies may be categorized as essential, functional, analytics, performance, or marketing cookies. Essential cookies are required for core website functionality. Optional cookies may be controlled through your browser settings, device settings, or cookie preferences where available.
6. Analytics and Performance Tools
We may use analytics, monitoring, and performance tools to understand how users interact with our websites and services. These tools may collect technical information, usage patterns, page views, error logs, device data, and approximate location information.
This information helps us improve reliability, fix issues, measure service performance, enhance security, and make better product and business decisions.
7. How We Share Information
We do not sell your personal information. We may share information only where necessary, appropriate, lawful, and consistent with this Privacy Policy.
Service providers
We may share information with trusted third-party service providers who help us operate our business, including hosting providers, cloud infrastructure providers, analytics tools, payment processors, email providers, security providers, customer support platforms, communication providers, and professional advisors.
Business partners
We may share information with business partners when necessary to deliver requested services, manage joint projects, integrate platforms, or support customer requirements.
Legal and compliance purposes
We may disclose information if required by law, regulation, legal process, court order, government request, or to protect rights, safety, property, users, our services, or the public.
Business transfers
If Softnames is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to appropriate confidentiality and legal protections.
8. Third-Party Services and Links
Our websites and services may contain links to third-party websites, platforms, applications, or services. We may also integrate with external providers such as hosting platforms, payment processors, analytics tools, cloud services, support systems, communication platforms, and embedded content providers.
Third-party services are governed by their own privacy policies and practices. Softnames is not responsible for the privacy, security, or content practices of third-party services that we do not control.
9. Data Security
We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These measures may include access controls, encryption where appropriate, secure hosting, monitoring, authentication, internal policies, vendor review, and security procedures. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Data Retention
We retain personal information for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business needs.
Retention periods may vary depending on the type of information, the purpose of processing, contractual requirements, legal obligations, and operational needs. When information is no longer required, we may delete, anonymize, or securely archive it.
11. International Data Transfers
Softnames may process and store information in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
Where required, we use appropriate safeguards for international data transfers, such as contractual protections, security measures, and other lawful transfer mechanisms.
12. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or restrict certain processing activities.
- Request portability of your personal information.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
- Lodge a complaint with a data protection authority where applicable.
We may need to verify your identity before responding to privacy rights requests. Some rights may be limited by legal, contractual, security, or technical requirements.
13. Marketing Communications
We may send you marketing communications about Softnames services, updates, events, offers, or content where permitted by law. You may opt out of marketing emails at any time by using the unsubscribe link or contacting us.
Even if you opt out of marketing communications, we may still send you non-marketing messages such as service notices, billing updates, security alerts, account messages, and legal notifications.
14. Children’s Privacy
Our services are not intended for children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
15. Customer Content and Business Data
Some Softnames services may allow customers to provide business content, files, data, messages, configurations, or other materials. Customers are responsible for ensuring they have the necessary rights, permissions, and legal basis to provide such information to Softnames.
We process customer content only as necessary to provide requested services, maintain security, troubleshoot issues, comply with legal obligations, and support the customer relationship.
16. Automated Processing
We may use automated systems to support security monitoring, fraud detection, service analytics, performance improvements, spam prevention, personalization, and operational efficiency. Where required by law, you may have rights relating to automated decision-making that significantly affects you.
17. Do Not Track Signals
Some browsers offer “Do Not Track” signals. Because there is no uniform industry standard for responding to these signals, our websites may not respond to them. You can manage cookies and tracking technologies through browser settings and available privacy controls.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or business practices. When we update the policy, we will revise the “Last updated” date.
If changes are significant, we may provide additional notice where appropriate. Continued use of our services after the updated policy is published means the updated policy applies to your use of our services.
19. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact Softnames through our contact page or support portal.
We will review your request and respond within a reasonable period in accordance with applicable laws.