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These Terms and Conditions govern access to and use of websites, applications, software, platforms, APIs, artificial-intelligence solutions, communications services, subscription services, support services, integrations, business solutions, and other products or services provided, operated, distributed, or made available by Softnames.

By creating an account, purchasing or subscribing to a service, accessing a Softnames property, connecting an integration, using an API, downloading an application, or otherwise using a Softnames service, you agree to be bound by these Terms and any additional terms that apply to the relevant service.

1. About These Terms

These Terms form a legally binding agreement between you and the Softnames entity or business operation that provides the applicable service to you.

In these Terms, “Softnames,” “we,” “us,” and “our” refer to Softnames and, where relevant, its affiliates, business units, product teams, service operations, successors, and permitted assigns.

“Services” means any Softnames website, application, software product, hosted platform, subscription, API, developer service, AI solution, communications feature, telephony service, messaging service, scheduling service, integration, support service, documentation, or other product or service covered by these Terms.

“Customer” means the individual, organization, company, institution, or other legal entity that purchases, subscribes to, registers for, or otherwise obtains access to a Service.

“User” means any individual who accesses or uses a Service, whether personally or on behalf of a Customer.

2. Eligibility and Authority

You may use the Services only if you are legally capable of entering into a binding agreement and are permitted to use the Services under applicable law.

The minimum legal age and any consent requirements for using a Service depend on the laws applicable to you and that Service, including relevant requirements in your country of residence or use. Softnames may establish and publish a uniform minimum age for a particular Service or for all Services across countries, even where local law would allow use at a younger age. You must meet both the published Softnames minimum age and all applicable legal age requirements; where a higher minimum age applies, the higher age governs. A Softnames age policy does not override a stricter local legal requirement.

Any Softnames minimum age will be stated in the relevant Service or its eligibility terms. Changes will be communicated with notice where required by law. Softnames may request reasonable age or authorization verification and restrict or terminate access if the applicable eligibility requirements are not met. Parental or guardian consent does not override an applicable minimum age unless both the law and the relevant Service expressly permit that form of access. These provisions do not replace Softnames' own legal duties concerning children, consent, privacy, or age verification. Separate program-specific age requirements, including those for Affiliate and Rewards Programs, continue to apply.

If you use a Service on behalf of a company, organization, employer, partnership, institution, government entity, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

If applicable law requires parental, guardian, employer, administrator, or other authorization for your use of a Service, you are responsible for obtaining that authorization before using the Service.

3. Additional Agreements and Order of Precedence

Some Services may be subject to additional agreements, including order forms, subscription agreements, enterprise agreements, service-specific terms, data-processing agreements, service-level agreements, acceptable-use policies, developer terms, pricing schedules, promotional conditions, or other written agreements.

If an applicable written agreement expressly conflicts with these Terms, the more specific agreement will control for the subject matter of that conflict.

Features provided through third-party services may also be subject to the terms and policies of those third parties.

4. Accounts and Registration

Certain Services require an account. You agree to provide accurate, complete, and current information during registration and to keep that information updated.

You are responsible for maintaining the confidentiality and security of usernames, passwords, authentication credentials, API keys, access tokens, recovery credentials, and other account information.

You must not share credentials except where the Service expressly permits shared or delegated access.

You are responsible for activity occurring through your account to the extent permitted by applicable law, including activity performed by authorized Users, employees, contractors, agents, administrators, API clients, integrations, and automated systems using credentials issued to your account.

You must promptly notify Softnames if you become aware of suspected unauthorized access, compromised credentials, fraudulent activity, or another security incident affecting your account.

5. Organization Accounts and Administrators

When a Service is provided to an organization, authorized administrators may manage Users, permissions, subscriptions, billing, integrations, communications settings, retention settings, telephone numbers, workflows, branches, departments, employees, resources, and other organizational configuration.

Users of an organization-controlled account acknowledge that authorized administrators may have access to, control over, or visibility into information associated with that organization and its use of the Services.

Customers are responsible for ensuring that administrators and Users are properly authorized and for removing or changing access when authorization ends.

6. License and Right to Use the Services

Subject to compliance with these Terms and payment of applicable fees, Softnames grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the applicable Services during the period in which you are authorized to use them.

This right is provided solely for the purposes and usage permitted by the applicable Service, subscription, documentation, order form, or agreement.

No ownership rights in Softnames software, infrastructure, technology, intellectual property, source code, models, systems, interfaces, designs, documentation, trademarks, or other proprietary materials are transferred to you.

7. Service Configuration

Many Softnames Services allow Customers to configure workflows, routing rules, AI instructions, prompts, knowledge sources, calendars, employees, branches, telephone numbers, messaging channels, notifications, integrations, permissions, scheduling rules, business hours, recordings, approval settings, and other functions.

Customers are responsible for reviewing and maintaining their configurations and for ensuring that configurations are appropriate, lawful, accurate, and authorized for their intended use.

Softnames is not responsible for consequences caused primarily by Customer-selected configuration, instructions, content, routing rules, permissions, integrations, or automated actions.

8. Acceptable Use

You must not use the Services to:

• violate any applicable law, regulation, court order, or legally binding obligation;
• infringe or misappropriate intellectual-property, privacy, publicity, confidentiality, or other rights;
• engage in fraud, impersonation, deception, phishing, identity theft, or other unlawful conduct;
• transmit malware, viruses, ransomware, harmful code, or malicious instructions;
• attempt unauthorized access to accounts, systems, networks, data, APIs, or infrastructure;
• circumvent authentication, security, rate limits, billing controls, or technical restrictions;
• interfere with, disrupt, damage, overload, probe, scan, or test the vulnerability of the Services without authorization;
• send unlawful spam, abusive messages, fraudulent communications, or prohibited marketing communications;
• harass, threaten, exploit, abuse, stalk, defame, or harm another person;
• use communications features in violation of telecommunications, recording, messaging, marketing, or consent laws;
• use the Services to facilitate illegal goods, illegal services, unlawful financial activity, or other prohibited transactions;
• use the Services to create or distribute content that is unlawful or that you do not have the right to use;
• reverse engineer, decompile, disassemble, or attempt to derive source code except where such restriction is prohibited by law;
• resell, sublicense, rent, lease, or commercially exploit a Service unless expressly authorized by Softnames;
• misrepresent the origin, purpose, identity, or authorization of automated communications or AI systems where disclosure is legally required; or
• use the Services in a manner that creates unreasonable security, legal, operational, reputational, or financial risk to Softnames or other users.

9. Artificial Intelligence Features

Certain Services may use artificial intelligence, machine learning, speech recognition, natural-language processing, transcription, text generation, retrieval, classification, recommendation, summarization, automation, or similar technologies. These features may be powered in whole or in part by independent third-party artificial-intelligence, cloud, data, communications, or infrastructure providers.

Artificial-intelligence systems are probabilistic and may produce inaccurate, incomplete, outdated, inappropriate, misleading, unexpected, or otherwise incorrect results, including hallucinations, transcription errors, classification errors, incorrect summaries, incorrect recommendations, or actions that do not match the Customer's intended result. Softnames does not guarantee that AI-generated or AI-assisted content, decisions, recommendations, or actions will be correct, complete, current, suitable, or error-free.

You are responsible for the accuracy, completeness, legality, quality, and appropriateness of prompts, instructions, Customer Content, knowledge sources, data, configurations, and other information provided to or used by AI features. Softnames is not responsible for an incorrect result that is caused or contributed to by incorrect, incomplete, ambiguous, outdated, unauthorized, or misleading input, instructions, configuration, or Customer Content.

You are responsible for reviewing AI-generated responses, outputs, and automated actions before relying on them where accuracy, authorization, safety, compliance, financial impact, legal effect, customer communications, or other business consequences are important. Appropriate human review should be maintained for material or high-risk decisions and actions.

AI output is provided for informational and operational assistance and should not be treated as professional legal, medical, financial, accounting, safety-critical, or other regulated professional advice unless a Service expressly states otherwise.

Third-party AI providers may modify their models, functionality, limits, availability, policies, pricing, supported languages, safety systems, or technical behavior, and may suspend or discontinue models or features. Softnames may accordingly replace, modify, restrict, or discontinue an AI model, provider, feature, or related capability where reasonably necessary to operate, secure, improve, or continue providing the Services.

You must not intentionally provide instructions designed to circumvent safety, security, access controls, permissions, usage limitations, or applicable law.

AI output may not be unique and may resemble output supplied to other users. Any rights in output depend on applicable law, the rights in the input, and the applicable provider and Service terms; Softnames does not guarantee that every output is eligible for copyright or free of third-party rights. Review output before publishing it or using it to make consequential decisions.

10. AI Actions and Automated Workflows

Certain Services may allow AI systems or automated workflows to perform actions such as answering communications, routing calls, transferring calls, scheduling appointments, sending messages, generating summaries, interacting with integrations, retrieving information, or initiating other configured actions.

The Customer is responsible for selecting which actions may be automated, configuring appropriate permissions, determining where human review is required, and monitoring automation appropriate to its business and risk level.

Softnames does not guarantee that an automated action will always produce the result intended by the Customer.

Content received from callers, messages, websites, files, or connected sources may contain misleading instructions, including attempts to manipulate an AI workflow. Such content does not itself authorize new permissions, disclosure of secrets, or actions outside the Customer’s authorization. Customers should restrict connected tools to necessary permissions and use approval steps appropriate to the consequences of an action.

11. Customer Content

You retain ownership of content that you or your authorized Users submit, upload, transmit, configure, connect, or otherwise make available through the Services, subject to rights held by third parties.

Customer Content may include documents, prompts, scripts, instructions, knowledge sources, recordings, transcripts, messages, emails, files, contact information, business information, calendar information, customer data, and other materials.

You grant Softnames the rights reasonably necessary to host, process, transmit, reproduce, transform, display, retrieve, index, secure, back up, and otherwise use Customer Content for the purpose of providing, maintaining, securing, supporting, and administering the Services.

You represent that you have the necessary rights, permissions, notices, consents, and lawful basis required for Softnames to process Customer Content as instructed by you.

12. Communications and Telephony Services

Certain Services may provide telephone, voice, messaging, SMS, MMS, WhatsApp or similar messaging, email, notification, routing, forwarding, recording, transcription, conferencing, or related communications functionality.

Communications may depend on telecommunications carriers, cloud communications providers, internet connectivity, local carriers, numbering authorities, messaging platforms, email providers, mobile networks, and other third parties outside Softnames' direct control.

Delivery, call quality, caller identification, routing, messaging availability, number availability, message acceptance, carrier filtering, and transmission times are not guaranteed.

13. Telephone Numbers and Communications Resources

Where Softnames provides or facilitates access to telephone numbers, sender identifiers, messaging resources, communication addresses, or similar resources, availability is subject to provider availability, geographic restrictions, regulation, verification requirements, and carrier rules.

Unless expressly agreed otherwise, assignment of a telephone number or communications resource does not transfer ownership of that resource to the Customer.

Softnames or an underlying provider may be required to modify, suspend, reclaim, replace, or discontinue a number or communications resource for regulatory, operational, security, provider, or legal reasons.

Porting or transferring telephone numbers may be subject to separate procedures, fees, technical limitations, provider approval, documentation requirements, and applicable law.

14. Emergency Communications

AI reception, cloud telephony, messaging, forwarding, internet communications, and automated communication features may be unavailable during power failures, internet outages, platform outages, carrier failures, network interruptions, configuration errors, or other events.

Customers are responsible for maintaining appropriate independent emergency communication methods where required.

15. Recording, Monitoring, and Transcription

Some Services may support call recording, audio capture, monitoring, transcription, summarization, sentiment analysis, AI processing, or similar features.

Laws governing recording, monitoring, consent, workplace monitoring, disclosure, and telecommunications differ between jurisdictions.

The Customer is responsible for determining whether recording, transcription, monitoring, or related processing is lawful, providing legally required notices, obtaining required consent, honoring opt-out rights, and configuring the Service accordingly.

Where required, Customers must tell participants that they are interacting with an AI system and provide separate notices or obtain consent for recording, transcription, monitoring, or other regulated processing. These Customer duties do not transfer or exclude obligations that apply directly to Softnames.

16. Messaging and Marketing Communications

Customers using SMS, messaging, WhatsApp, email, push notifications, automated outreach, or similar functionality must comply with applicable consent, opt-in, opt-out, anti-spam, telecommunications, advertising, consumer protection, and marketing laws.

Customers are responsible for maintaining appropriate consent records and promptly honoring unsubscribe, opt-out, STOP, revocation, or similar requests where required.

Softnames or an underlying provider may block or restrict communications where reasonably necessary to prevent abuse, comply with provider policies, protect service reputation, or satisfy legal requirements.

17. Scheduling, Calendar, and Meeting Features

Services may support scheduling, availability checks, appointment creation, calendar invitations, meeting management, reminders, approvals, buffers, meeting types, locations, conferencing links, and related functions.

Customers are responsible for configuring availability, working hours, appointment durations, meeting rules, employee assignments, time zones, approval requirements, and other scheduling settings.

Softnames does not guarantee that third-party calendars, conferencing systems, or connected platforms will always be available, synchronized, or free of conflicts or delays.

18. Third-Party Integrations

Services may integrate with or depend on third-party products such as identity providers, calendar services, productivity platforms, communications providers, telecommunications carriers, messaging services, artificial- intelligence providers, cloud infrastructure, payment processors, storage services, analytics providers, customer-management systems, and other external applications or services.

Connecting a third-party service may authorize Softnames to exchange information with that service in accordance with the permissions granted by you.

Third-party products are governed by their own terms, policies, availability, security, functionality, technical limitations, pricing, and business practices.

To the maximum extent permitted by applicable law, Softnames is not responsible for failures, inaccuracies, errors, model behavior, changes, suspension, discontinuation, data loss, security incidents, pricing changes, or other acts or omissions of an independent third-party provider, except to the extent Softnames has expressly assumed responsibility in a written agreement.

19. Google and Microsoft Integrations

Where supported, Customers may choose to connect Google, Google Workspace, Microsoft, Microsoft 365, Outlook, or other productivity services.

The scopes and permissions requested by Softnames will depend on the functionality being enabled. The Customer or User is responsible for approving appropriate permissions and may disconnect or revoke an integration using available account or provider controls.

Use of information received through these integrations is also subject to the Softnames Privacy Policy and any applicable provider-specific requirements.

20. APIs and Developer Services

Softnames may provide APIs, webhooks, SDKs, developer tools, credentials, documentation, or related services.

You must protect API keys, secrets, certificates, tokens, and credentials and must not intentionally expose them to unauthorized persons.

Softnames may apply rate limits, request limits, concurrency limits, quotas, security controls, technical restrictions, or usage policies.

You must not use APIs to bypass functionality restrictions, compromise security, scrape data without authorization, interfere with service operation, or violate applicable law.

21. Mobile, Desktop, Web, and App Store Applications

Softnames applications may be offered through web browsers, desktop applications, mobile applications, tablets, app stores, direct downloads, or other distribution channels.

Your use of an application may also be subject to terms imposed by Apple, Google, Microsoft, or another application-store or operating-system provider.

Platform providers are not responsible for Softnames Services except to the extent required by their applicable terms or law.

22. Subscriptions

Certain Services are provided through recurring subscriptions. Pricing, included features, usage allowances, billing intervals, subscription periods, limits, and applicable fees are shown during purchase, in the applicable Service, or in an order form.

Unless otherwise stated, a recurring subscription will continue until cancelled, terminated, or otherwise ended in accordance with the applicable subscription terms.

Softnames may offer different subscription plans with different functionality, usage allowances, limits, availability, support levels, eligibility requirements, and included or separately billed features.

Subject to applicable law and any express written commitment, Softnames may add, remove, replace, modify, repackage, limit, or discontinue features, allowances, limits, integrations, models, support levels, or other components of a subscription plan from time to time. A plan name or subscription tier does not guarantee that every feature available at the time of purchase will remain unchanged for the entire life of the plan.

Where a material change affects a paid subscription, Softnames will provide notice where reasonably appropriate or legally required. Continued use or renewal after a change becomes effective constitutes acceptance of the changed plan to the extent permitted by applicable law.

23. Usage-Based Charges

Some Services may incur charges based on actual usage, including communications, telephone numbers, calls, messages, AI usage, emails, notifications, storage, computing resources, third-party services, premium features, or other metered activity.

Usage fees may be separate from subscription fees.

You are responsible for usage generated through your account, organization, authorized Users, configured workflows, API credentials, integrations, telephone numbers, and connected services, except where applicable law or an applicable agreement provides otherwise.

Usage records maintained by Softnames and its underlying providers may be used for billing and reconciliation, subject to correction of demonstrated billing errors.

24. Credits, Allowances, and Included Usage

A plan may include credits, usage allowances, service units, minutes, messages, AI usage, storage, or other included benefits.

Unless expressly stated otherwise, unused allowances or promotional credits may expire, may not carry forward, may not be redeemable for cash, and may be subject to plan-specific rules.

Softnames may distinguish between included usage and usage that is billed separately.

25. Billing and Payment

You agree to pay all applicable subscription fees, usage charges, one-time fees, taxes, adjustments, and other amounts associated with your purchase or use of paid Services.

You authorize Softnames and its payment processors to charge the payment method associated with your account for amounts that become due, to the extent permitted by the applicable purchase arrangement and law.

You are responsible for maintaining valid and current billing information and an authorized payment method.

If a payment fails, Softnames may retry the payment, request another payment method, restrict paid functionality, suspend a Service, terminate a Service or account where permitted, or take other reasonable measures to collect amounts due.

Cancellation, suspension, termination, downgrade, or expiration of a subscription does not cancel charges that were incurred before the effective date of that event. Usage that has occurred but has not yet been invoiced or posted remains payable when subsequently calculated or billed.

26. Automatic Renewal

Where a subscription is described as automatically renewing, the subscription will renew for the applicable renewal period unless it is cancelled before renewal in accordance with the cancellation method provided by Softnames or unless applicable law requires otherwise.

Renewal pricing will be the then-current applicable price unless a different renewal price has been agreed or legally required notice of a price change is provided.

Before purchase, the applicable checkout or offer must identify the recurring price, billing interval, any trial or promotional transition, and material cancellation conditions. Where required, Softnames will obtain affirmative agreement to recurring charges and provide required renewal or price-change notices. Users may cancel through the cancellation channel provided by the Service or the platform that manages the subscription; contact support if that channel is unavailable. Uninstalling an application, ceasing use, or disconnecting an integration does not by itself cancel a subscription. These rules do not restrict mandatory cancellation rights.

27. Taxes

Fees may exclude taxes unless expressly stated otherwise.

You are responsible for applicable sales, use, value-added, goods-and-services, withholding, telecommunications, regulatory, or similar taxes and charges associated with your purchase or use of Services, except taxes imposed directly on Softnames' net income.

If you are legally required to withhold an amount from a payment, you are responsible for complying with the applicable withholding rules and providing appropriate documentation where required.

28. Refunds

Refund eligibility, if any, is determined by the applicable purchase terms, subscription terms, order form, promotional terms, mandatory consumer law, or a specific refund policy communicated for the Service.

Except where required by applicable law or expressly agreed by Softnames in writing, subscription fees, prepaid fees, usage charges, one-time fees, telephone-number charges, communications charges, and other amounts already paid or incurred are non-refundable and non-creditable.

If you cancel a subscription or stop using a Service, amounts already paid or incurred will not be refunded or credited merely because part of a billing period remains unused, because usage was lower than expected, or because you no longer require the Service. Cancellation ordinarily prevents future renewal charges in accordance with the applicable cancellation terms; it does not reverse charges already incurred.

If Softnames suspends or terminates a Service or account because of your breach of these Terms or an applicable policy, non-payment, fraud, scams, abuse, unlawful activity, security risk, unauthorized use, or other conduct for which you are responsible, amounts already paid or incurred will not be refunded or credited to the extent Softnames is legally entitled to retain them. Cancellation in response to a lawful authority request, and any related restriction on refunds, is addressed in Section 33. Nothing in these provisions overrides a mandatory refund right or a binding written refund commitment.

Incorrect, incomplete, unexpected, or unsatisfactory AI input or output, including hallucinations, transcription errors, generated content, recommendations, classifications, summaries, routing decisions, automated actions, or other AI-assisted results, does not by itself create a right to a refund, service credit, reversal, or waiver of charges. The same applies to normal limitations, errors, or changes of third-party AI or technology providers, except where a written service-level agreement, demonstrated billing error, applicable refund policy, or mandatory law expressly provides otherwise.

29. Trials, Promotions, Discounts, and Coupons

Softnames may offer trials, promotional plans, referral benefits, discounts, coupons, free periods, credits, or other incentives.

Promotional offers may be subject to eligibility criteria, expiration dates, usage limits, plan restrictions, redemption limits, geographic limitations, non-transferability, or other conditions.

Softnames may reject, cancel, or reverse a promotion or coupon obtained or used through fraud, abuse, manipulation, duplication, technical error, or violation of applicable conditions.

30. Affiliate and Rewards Programs

30.1 Purpose and Individual Eligibility

Softnames may offer affiliate, referral, or rewards programs to thank eligible individuals who introduce genuine customers to Softnames applications and Services. Participation does not guarantee any particular earnings, number of referrals, or continued availability of a program.

These programs are available only to natural persons participating in their personal capacity who are at least 18 years old, have legal capacity to participate, and satisfy the published requirements for the relevant program and country. They are not available to businesses or other non-individual participants, including startups, sole proprietorships participating as businesses, small and medium-sized enterprises, corporations, partnerships, charities, institutions, government bodies, or other organizations. An individual may not use a personal account to claim rewards on behalf of, or as a nominee for, an excluded organization.

This restriction applies to the person receiving the reward. A referred customer may be an individual or an organization if the relevant Service and program permit that type of customer. Participation does not create an employment, agency, partnership, franchise, or reseller relationship with Softnames.

30.2 Published Reward Amounts and Program Rules

The applicable application or Service will clearly state the reward amount or calculation method, currency, qualifying referral or transaction, any earning period or limit, and any material eligibility conditions before the relevant referral activity. Where a reward is a percentage, the program will identify the payment amount on which that percentage is calculated. Non-cash benefits, if offered, will be identified as such and are not redeemable for cash unless expressly stated.

Each program may have its own referral links or codes, attribution rules, qualifying payment requirements, verification periods, exclusions, payout schedule, and supported countries. These details will be published through the relevant application or Service. Enrollment in one program does not automatically enroll you in another program, and balances cannot be combined across programs unless expressly allowed.

30.3 Qualifying Referrals and Earning Rewards

A reward is earned only when the applicable published qualifying conditions have been satisfied. For a purchase-based reward, this includes Softnames receiving the qualifying payment and completion of any disclosed refund, cancellation, or verification period. Pending or estimated balances remain subject to verification and are not approved amounts available for withdrawal.

Referrals must be genuine and attributed through the method required by the program. Unless expressly permitted by the published rules, self-referrals, referrals of accounts or businesses you own or control, duplicate accounts, artificial transactions, and repeated registration by an existing customer do not qualify. A customer or transaction cannot generate duplicate rewards under the same program. Softnames may correct tracking or calculation errors and will consider reasonable evidence submitted about an attribution error.

30.4 Minimum Payout Threshold and Payment

Softnames determines the minimum payout threshold for each application or Service: the minimum approved, unpaid cash reward balance that must be reached before a normal payout can be requested or processed. The threshold, currency, available payment methods, payout schedule, and any applicable fees will be clearly displayed in the relevant program. Softnames is not required to process normal payouts below that threshold, except where applicable law requires otherwise. Reaching the threshold does not make a pending or disqualified reward payable or remove verification requirements.

Eligible balances below the threshold will remain recorded until the threshold is reached, subject to any expiry rule disclosed before those rewards were earned, a valid reversal under this section, or the final settlement process on program closure. Balances do not earn interest. Rewards may not be transferred, sold, or assigned to another participant or used to settle a Service invoice unless the program expressly allows it.

Participants must provide accurate identity, contact, tax, and payment information reasonably required to verify eligibility and process payment. Payment details must belong to the eligible participant unless Softnames approves a lawful alternative. Incomplete verification or invalid payment details may delay a payout. Participants are responsible for taxes applicable to their rewards; Softnames may withhold or report amounts when legally required. Any payment-processing or currency-conversion charges deducted by Softnames will be disclosed before payout.

30.5 Changes to Reward Amounts and Program Conditions

Softnames reserves the right to change reward amounts, percentages, qualifying conditions, payout thresholds, payout schedules, or other program features at any time, subject to applicable law. Changes and their effective dates will be communicated through the relevant application or Service, with advance notice where required by law or an applicable commitment.

Changes apply prospectively. A change alone will not reduce a reward already validly earned or retroactively disqualify a referral that satisfied the conditions applicable to it. An increased payout threshold will not delay payment of a balance that had already met the previous threshold. Corrections and reversals permitted under this section, and measures required by law, remain available.

30.6 Program Suspension or Closure

Softnames may suspend or discontinue an Affiliate or Rewards Program at any time, including for business, operational, security, legal, or regulatory reasons. Softnames will announce the effective date and explain the treatment of pending referrals and unpaid rewards, providing notice where legally required. Immediate suspension may be necessary to address fraud, security incidents, or legal restrictions.

Program closure ends future reward opportunities from the effective date but does not, by itself, cancel valid rewards already earned. Softnames will provide a final settlement process for those rewards, including eligible balances below the normal payout threshold, subject to verification, lawful withholding, and valid reversals under this section. Any claim deadline will be clearly communicated and comply with applicable law.

30.7 Withholding, Cancellation, and Reversal of Rewards

Softnames may temporarily withhold affected rewards while reasonably investigating suspected abuse or checking eligibility. Softnames may reject, cancel, adjust, or reverse affected rewards where there are reasonable, documented grounds that any of the following applies:

• The referral or reward involves a scam, fraud, identity misuse, false information, stolen payment details, collusion, or deliberate manipulation.
• The reward resulted from prohibited self-referrals, duplicate or fake accounts, bots, fabricated customers, artificial purchases, or other attempts to bypass program rules.
• The qualifying purchase was refunded, cancelled, charged back, reversed, unpaid, or otherwise failed the qualifying conditions. Partial reversals will be proportionate where the reward calculation permits.
• The participant or referral was ineligible, including participation by or on behalf of an excluded organization, or a material program condition was not satisfied.
• The reward was credited more than once or arose from a demonstrable calculation, attribution, or technical error.
• The referral was obtained through unlawful spam, misleading statements, impersonation, unauthorized use of Softnames branding, bribery, or another material breach connected to the reward.
• Required verification establishes that eligibility or entitlement cannot be substantiated, or the participant refuses reasonably necessary verification after notice and a reasonable opportunity to respond.
• Withholding, cancellation, reversal, or non-payment is required by applicable law, a court order, or a lawful request or direction from a competent governmental, regulatory, or law-enforcement authority.

A temporary investigation or payment restriction does not automatically establish grounds for permanent forfeiture. Softnames will limit adjustments to affected rewards unless a wider adjustment is supported by the findings or required by law, and will provide the reason and an opportunity to request review where lawful and practicable. If a reward was already paid in error or obtained improperly, Softnames may seek repayment or offset the affected amount against future rewards to the extent permitted by law. Softnames may also suspend or terminate participation for material or repeated program violations.

30.8 Responsible Promotion and Questions

Participants must describe Softnames Services truthfully, clearly disclose that they may receive a referral reward when making promotional recommendations, and comply with applicable advertising, privacy, marketing, and anti-bribery rules. Participants must not claim to represent Softnames, promise unauthorized discounts or guaranteed results, submit another person's information without a lawful basis, or offer improper incentives to influence purchasing decisions. Public officials and employees must not accept prohibited rewards connected with their official duties or their employer's purchasing decisions.

Questions about eligibility, attribution, unpaid balances, or a reward adjustment may be submitted through the support channel for the relevant application or Service. Nothing in this section excludes mandatory statutory rights or authorizes Softnames to withhold amounts where doing so would be unlawful.

31. Changes to Pricing

Softnames may change subscription fees, renewal prices, usage rates, included usage, plan structure, paid features, add-on prices, communications rates, third-party pass-through charges, or other pricing from time to time.

Unless a different arrangement applies, updated subscription pricing will generally apply to a subsequent renewal, billing period, new purchase, plan change, or other effective date communicated by Softnames. Usage-based rates and third-party pass-through charges may change as communicated through the applicable Service, pricing page, order form, account portal, invoice, notice, or other applicable channel.

Pricing changes are subject to any notice requirements, existing contractual commitments, fixed-price periods, order forms, and mandatory law. Continued use or renewal after updated pricing becomes effective constitutes acceptance of the updated pricing to the extent permitted by applicable law.

32. Suspension

Softnames may temporarily suspend or restrict access to all or part of a Service where reasonably necessary, including for:

• non-payment or failed payment;
• suspected fraud or unauthorized use;
• security threats or compromised credentials;
• violation of these Terms or applicable policies;
• activity creating material risk to Softnames, customers, providers, or third parties;
• legal, regulatory, carrier, platform, or governmental requirements;
• abusive, excessive, or technically disruptive usage; or
• emergency maintenance or protection of the Services.

Where appropriate and legally permitted, Softnames will attempt to provide notice or an opportunity to resolve the issue.

33. Cancellation and Termination

You may stop using a Service at any time. Paid Services must be cancelled using the applicable cancellation method if you want to prevent future renewal charges. Unless the applicable Service states otherwise, cancellation does not automatically entitle you to a refund and does not eliminate charges or obligations already incurred.

To the extent permitted by applicable law and any applicable written agreement, Softnames may suspend, restrict, cancel, or terminate all or part of a Service, subscription, organization, account, telephone number, integration, or other access immediately or on notice where Softnames reasonably determines that one or more of the following circumstances applies:

• you materially or repeatedly breach these Terms, an applicable policy, order form, subscription term, or other agreement;
• subscription fees, usage charges, taxes, or other amounts remain unpaid, or payments repeatedly fail;
• Softnames reasonably suspects fraud, scams, phishing, identity theft, use of stolen payment details, abuse, deception, impersonation, unauthorized use, payment abuse, or misuse of the Services;
• the Services are used for unlawful activity, prohibited content, infringement of third-party rights, or conduct prohibited by these Terms;
• your account, credentials, integrations, systems, or use of the Services creates or may create a security, privacy, legal, operational, financial, or reputational risk;
• you attempt to circumvent billing controls, authentication, safety systems, technical restrictions, rate limits, provider restrictions, or security controls;
• your use is abusive, excessive, technically disruptive, harmful to other customers, or materially interferes with the operation or integrity of the Services;
• you fail to provide information, verification, authorization, documentation, or cooperation reasonably required for legal, regulatory, security, billing, carrier, platform, or compliance purposes;
• termination, suspension, or restriction is required by applicable law, a court order, or a lawful request or direction from a competent governmental, regulatory, or law-enforcement authority;
• a telecommunications carrier, platform, payment processor, cloud provider, AI provider, or other relevant service provider reasonably requires termination, suspension, or restriction under applicable law or its applicable service requirements;
• your use would cause Softnames or a provider to violate export-control, sanctions, telecommunications, privacy, consumer-protection, or other applicable requirements;
• an underlying provider, carrier, platform, model, technology, or dependency is no longer available or cannot reasonably continue to support the applicable Service;
• Softnames discontinues, materially restructures, or ceases offering the applicable Service, plan, product, region, feature, or business operation; or
• another circumstance exists in which termination is expressly permitted by an applicable agreement or is reasonably necessary to protect Softnames, its customers, its providers, third parties, or the Services.

Softnames may, where reasonably appropriate and legally permitted, provide notice or an opportunity to cure a problem before termination. No prior notice is required where immediate action is reasonably necessary for security, fraud prevention, legal or regulatory compliance, provider requirements, protection of the Services or third parties, or where the breach or risk cannot reasonably be cured.

Subject to applicable law and any binding refund obligation, Softnames may cancel a subscription without a refund or credit where cancellation results from your material or repeated breach, non-payment, fraud, scams, phishing, identity theft, payment abuse, unlawful activity, unauthorized use, or other prohibited conduct for which you are responsible. This may include the unused portion of a prepaid subscription period, but only to the extent Softnames is legally entitled to retain that amount. Reasonable suspicion may justify immediate protective action; it does not, by itself, establish a right to retain amounts that must legally be refunded.

Softnames may also cancel a subscription without refund where necessary to comply with a lawful request, direction, or order of a competent authority, to the extent that withholding the refund is permitted or required by applicable law and consistent with that request, direction, or order. Where an authority requires funds to be frozen or payment to be withheld, Softnames may retain the affected funds pending lawful release or further direction. A freeze or investigation is not automatically permanent forfeiture. An authority-related cancellation does not remove a mandatory refund right or authorize Softnames to keep funds it is not legally entitled to retain. Softnames will provide information about the cancellation where lawful and practicable.

Termination does not eliminate obligations that accrued before termination, including unpaid fees, usage charges, taxes, indemnification obligations, and liabilities arising from prior use.

A suspension during an investigation does not by itself establish that misconduct occurred. Any final cancellation, forfeiture, or refusal of a refund must have a lawful basis under these Terms and applicable law. A request from an authority does not automatically eliminate mandatory refund rights. Where legally permitted and consistent with security needs, we will communicate the action and allow you to contact support to request review. Any non-refundable treatment remains subject to sections 28 and 56.

34. Effect of Termination

Following termination or expiration, access to the applicable Service, integrations, telephone numbers, communications resources, stored content, workflows, or other functionality may end.

Customers are responsible for exporting or retaining information they require before termination where export functionality is available.

Softnames may delete, anonymize, retain, or otherwise handle information after termination in accordance with applicable law, the Softnames Privacy Policy, applicable agreements, retention requirements, backup processes, and legitimate business or security needs.

Where export is available, Customers should export needed data and arrange any eligible telephone-number transfer before closure. Contact support promptly if access is restricted and an export is needed; access may be limited for legal, security, or third-party-rights reasons. Closure does not waive statutory data-access or portability rights. Personal-information retention and deletion follow the Privacy Policy and any binding processing agreement; cancellation is not a request to retain all Customer Content indefinitely.

35. Intellectual Property

Softnames and its licensors retain all rights, title, and interest in and to the Services and associated intellectual property, including software, source code, object code, APIs, technology, systems, designs, interfaces, trademarks, trade names, logos, documentation, workflows, models, databases, inventions, and proprietary materials.

Except for the limited rights expressly granted under these Terms, no intellectual-property rights are transferred to you.

36. Trademarks and Branding

Softnames names, logos, product names, service names, brands, designs, and related marks may be trademarks or protected branding of Softnames or its licensors.

You may not use Softnames branding in a way that implies sponsorship, endorsement, affiliation, or authorization without permission.

37. Feedback

If you provide ideas, recommendations, suggestions, feature requests, improvements, or other feedback about the Services, you grant Softnames the right to use that feedback without restriction or obligation to compensate you, provided this does not transfer ownership of your separate proprietary Customer Content.

38. Open-Source and Third-Party Software

Services may include open-source software or third-party components governed by their own licenses.

Where an applicable open-source or third-party license grants rights that conflict with these Terms, that license will control with respect to the relevant component.

39. Confidential Information

During a business relationship, each party may receive non-public information that is confidential by its nature or that is identified as confidential.

Each party will use reasonable measures to protect the other party's confidential information and will use it only for purposes related to the Services and the parties' relationship, except where disclosure is authorized, legally required, or permitted under an applicable agreement.

Confidential information does not include information that becomes public without breach, was already lawfully known, is independently developed without use of the confidential information, or is lawfully received from another source without confidentiality restriction.

40. Privacy and Data Protection

Softnames processes personal information in accordance with the applicable Softnames Privacy Policy and any applicable data-processing agreement.

Customers are responsible for ensuring that their collection, submission, disclosure, instructions, and use of personal information through the Services comply with applicable privacy and data-protection law.

Where Softnames processes personal information on behalf of a Customer, the roles and responsibilities of the parties may be further described in a data-processing agreement or customer-specific agreement.

41. Security

Softnames uses administrative, technical, and organizational measures designed to protect the Services and information processed through them.

No system can be guaranteed to be completely secure. Customers and Users must use appropriate safeguards, including secure credentials, device security, access controls, account management, and timely removal of unauthorized access.

You must promptly notify Softnames of suspected compromise affecting a Softnames account, integration, API key, authentication token, or other credential.

42. Service Availability

Softnames works to provide reliable Services but does not guarantee uninterrupted availability unless a specific written service-level agreement expressly provides otherwise.

Services may be interrupted or degraded due to maintenance, updates, infrastructure failures, internet connectivity, telecommunications carriers, cloud providers, third-party integrations, security incidents, capacity constraints, technical faults, external attacks, government actions, or events beyond reasonable control.

43. Maintenance and Updates

Softnames may maintain, patch, upgrade, modify, replace, or update software and infrastructure as reasonably necessary to operate, secure, improve, or support the Services.

Updates may change appearance, functionality, compatibility, technical requirements, or available features.

44. Changes and Discontinuation of Services

Softnames may add, modify, replace, repackage, restrict, suspend, or discontinue features, subscription-plan components, integrations, models, providers, APIs, communications capabilities, usage allowances, limits, interfaces, or Services from time to time.

Such changes may be made to improve or secure the Services, respond to provider or technology changes, comply with law or regulation, manage capacity or cost, address abuse or security risks, introduce new functionality, or for other legitimate business or operational reasons.

Where a material change affects a paid Service, Softnames will provide notice where reasonably appropriate or legally required, subject to emergency, security, regulatory, provider, legal, or operational circumstances and any different commitment contained in an applicable written agreement.

If Softnames permanently withdraws a paid Service or materially reduces the contracted offering during a prepaid period, any remedy, cancellation option, refund, or credit required by applicable law or a binding agreement remains available. General no-refund, modification, or discontinuation clauses do not override those rights. We will provide notice where reasonably practicable and legally required, subject to urgent legal or security constraints.

45. Beta, Preview, Experimental, and Early-Access Features

Softnames may make beta, preview, experimental, prototype, early-access, evaluation, or pre-release features available.

Such features may be incomplete, unstable, subject to additional limitations, changed without notice, or discontinued.

Unless expressly stated otherwise, beta or preview features are provided without service-level commitments and should not be relied upon for critical production use.

46. Support

Support availability, response targets, contact methods, support hours, priority levels, and included assistance may vary by Service, plan, region, or agreement.

Softnames may require information reasonably necessary to investigate a support request, including logs, screenshots, diagnostic information, device information, account identifiers, and relevant configuration.

47. Customer Responsibilities

Customers are responsible for:

• their Users and administrators;
• their account configuration and permissions;
• the legality and accuracy of Customer Content;
• obtaining necessary consents and authorizations;
• complying with communications, recording, privacy, employment, marketing, and other applicable laws;
• reviewing automated and AI-powered workflows appropriate to their risk level;
• maintaining appropriate internal policies, procedures, and human oversight;
• maintaining compatible devices, internet connectivity, networks, and third-party accounts where required; and
• using the Services in accordance with documentation, technical requirements, and these Terms.

48. Compliance With Laws

Each party is responsible for complying with laws and regulations applicable to its own activities in connection with the Services.

Customers are responsible for determining whether a Service is suitable and lawful for their particular industry, jurisdiction, data, communications, and intended use.

49. Export Controls, Sanctions, and Restricted Parties

You may not use, export, re-export, transfer, provide, or make the Services available in violation of applicable export-control, trade-control, embargo, sanctions, or restricted-party laws.

Softnames may restrict or suspend access where reasonably necessary to comply with applicable trade or sanctions requirements.

50. No Professional Advice

Unless expressly stated for a particular Service, information generated, presented, summarized, retrieved, or communicated through the Services does not constitute legal, medical, accounting, investment, financial, employment, tax, regulatory, or other professional advice.

You should obtain advice from an appropriately qualified professional when professional judgment is required.

51. Disclaimers

To the maximum extent permitted by applicable law, and except for any express warranties contained in a separate written agreement, the Services are provided on an “as is” and “as available” basis.

Softnames does not warrant that the Services will be uninterrupted, error-free, completely secure, free from harmful components, compatible with every system, or that every AI input, AI output, transcription, generated response, message, communication, recommendation, classification, summary, integration, routing action, scheduling result, automated action, or other result will be accurate, complete, current, appropriate, or successful.

AI systems and automated technologies may make mistakes or behave unexpectedly. Softnames does not warrant that an AI provider, model, third-party integration, carrier, platform, or other dependency will remain available, unchanged, or suitable for a particular purpose. Customers are responsible for applying appropriate human review and independent verification before relying on results that may have material legal, financial, safety, compliance, customer-service, or business consequences.

Softnames disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any other implied warranties to the extent such disclaimers are permitted by law.

Nothing in these Terms excludes warranties or statutory protections that cannot legally be excluded.

52. Third-Party Services Disclaimer

52.1 Independent Third-Party Services

Softnames may use or depend on independent third-party providers, including artificial-intelligence providers, cloud providers, telecommunications carriers, messaging platforms, payment processors, calendar providers, application platforms, hosting providers, analytics services, and other technology providers.

Softnames does not control independent third-party providers and, to the maximum extent permitted by applicable law, is not responsible for their services, availability, accuracy, model behavior, performance, latency, pricing, policies, data handling, security, changes, outages, suspension, or discontinuation, except to the extent Softnames has expressly assumed responsibility in a written agreement.

The availability, integration, or use of a third-party provider does not constitute a guarantee, endorsement, warranty, or representation concerning that provider or its output. A third-party provider's error, AI hallucination, service interruption, or technical limitation does not by itself create a right to a refund or service credit unless an applicable written service-level agreement, refund policy, or mandatory law expressly provides otherwise.

52.2 Third-Party Content, Files, and Documents

The Services may display, link to, embed, distribute, make available for download, or otherwise provide access to content, files, documents, templates, datasets, media, or other materials owned, supplied, or controlled by third parties. These remain third-party materials even when offered within a Softnames application, website, product, or Service, or accessed through a Softnames feature or integration. Their inclusion does not, by itself, mean that Softnames created, verified, approved, or endorsed them or guarantees the owner's rights.

To the maximum extent permitted by applicable law, and except for responsibility expressly accepted by Softnames in a binding agreement, Softnames is not responsible for the content, accuracy, completeness, legality, ownership, licensing, safety, security, availability, or suitability of independent third-party materials, or for loss arising from accessing, downloading, using, or relying on them. This includes errors, omissions, infringement, harmful code, and misleading or outdated information attributable to those materials. You are responsible for assessing their suitability and obtaining any permissions or licenses required for your intended use.

This disclaimer does not exclude responsibility that applicable law places on Softnames for its own conduct, representations, supply obligations, or handling of reported unlawful or infringing content. Third-party ownership alone does not remove those obligations. Concerns about third-party materials made available through a Service may be reported using the support or contact channel for that Service.

These third-party disclaimers do not exclude Softnames’ own non-excludable duties concerning the Service it supplies or its responsibilities for personal information processed by its contracted processors. If you believe material within a Service infringes your rights or is unlawful, contact support with its location, the grounds for your report, and sufficient information for us to assess it. We may restrict access while reviewing a substantiated report, subject to applicable law.

53. Limitation of Liability

To the maximum extent permitted by applicable law, Softnames and its affiliates, directors, officers, employees, agents, licensors, suppliers, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, business opportunity, goodwill, anticipated savings, data, or business interruption arising from or related to the Services.

To the maximum extent permitted by applicable law, Softnames is not liable for losses arising from reliance on inaccurate, incomplete, unexpected, or otherwise incorrect AI-generated or automated results, or from incorrect, incomplete, ambiguous, outdated, unauthorized, or misleading Customer inputs, instructions, configurations, or content, except to the extent liability cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, Softnames' aggregate liability arising from or relating to a Service will not exceed the amount paid by the Customer to Softnames for the affected Service during the twelve months immediately preceding the event giving rise to the claim, unless a different liability cap is expressly stated in an applicable written agreement.

These limitations apply regardless of the legal theory of liability and even if a party has been advised of the possibility of the relevant loss.

The limitations in this section do not apply where applicable law prohibits their application.

No exclusion or cap applies to fraud, fraudulent misrepresentation, death or personal injury caused by negligence, intentional misconduct, or any other liability to the extent applicable law prohibits its exclusion or limitation. Mandatory consumer remedies remain unaffected.

54. Indemnification

To the extent permitted by applicable law, a Customer using the Services for business purposes agrees to defend, indemnify, and hold harmless Softnames and its affiliates, officers, directors, employees, and agents from third-party claims, damages, liabilities, penalties, costs, and reasonable legal fees arising from:

• Customer Content;
• the Customer's or its Users' unlawful use of the Services;
• violation of these Terms by the Customer or its Users;
• communications, recordings, messages, or automated activities initiated or configured by the Customer;
• the Customer's violation of applicable law or third-party rights; or
• a claim that Customer Content infringes or misappropriates a third party's rights.

This section is subject to any different indemnification terms contained in an applicable written agreement.

For a claim subject to this indemnity, Softnames will provide reasonably prompt notice and reasonable cooperation, at the indemnifying party’s expense, and permit that party to control the defense with competent counsel, subject to legitimate conflicts of interest. No settlement may admit wrongdoing by Softnames or impose non-monetary obligations on Softnames without its reasonable prior written consent. This indemnity does not require payment for loss attributable to Softnames’ own unlawful conduct or breach, or otherwise extend beyond what applicable law permits.

55. Force Majeure

Neither party will be responsible for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, severe weather, war, terrorism, civil disturbance, epidemics, governmental action, labor disruption, utility failure, telecommunications failure, internet outage, cloud-provider outage, carrier failure, cyberattack, denial-of-service attack, supplier failure, or similar events, except that payment obligations already incurred are not excused solely by this provision.

The affected party must take reasonable steps to mitigate the effects of the event and resume performance. This section does not excuse a failure to implement safeguards otherwise required by law or a binding agreement, and does not remove mandatory termination or refund rights.

56. Consumer Rights

If you use a Service as a consumer, you may have mandatory rights under the laws of your jurisdiction.

Nothing in these Terms is intended to exclude, restrict, or waive a consumer right or remedy that cannot legally be excluded, restricted, or waived.

57. Notices and Electronic Communications

You agree that Softnames may provide service-related notices electronically, including through email, application notifications, account dashboards, websites, push notifications, or other electronic means.

You are responsible for maintaining current contact information for important account, billing, security, and legal communications.

58. Changes to These Terms

Softnames may update these Terms to reflect changes in Services, technology, pricing structures, business practices, legal requirements, security practices, or provider requirements.

The active version will be published through the applicable Softnames website or Service.

Where required by law or an applicable agreement, Softnames will provide additional notice of material changes.

Continued use of a Service after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Changes will not retrospectively remove accrued mandatory rights or determine an existing dispute on new terms. Where the law requires express consent to a change, continued use alone will not substitute for that consent.

59. Assignment

You may not assign or transfer your rights or obligations under these Terms without Softnames' prior written consent, except where applicable law provides otherwise.

Softnames may assign these Terms in connection with an affiliate reorganization, merger, acquisition, financing, sale of business or assets, corporate restructuring, or similar transaction.

60. No Partnership or Agency

These Terms do not create a partnership, franchise, joint venture, fiduciary relationship, employment relationship, or agency relationship between you and Softnames.

Neither party may bind the other except where expressly authorized in writing.

61. Waiver

A failure or delay by Softnames to enforce a provision of these Terms does not waive the right to enforce that provision later.

A waiver is effective only to the extent expressly stated.

62. Severability

If a provision of these Terms is held invalid, illegal, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permitted, and the remaining provisions will remain in effect.

63. Survival

Provisions that by their nature should survive expiration or termination will continue to apply, including provisions relating to payment obligations, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, disputes, and accrued rights.

64. Entire Agreement

These Terms, together with applicable order forms, service-specific terms, policies, data-processing agreements, subscription terms, and other incorporated written agreements, constitute the agreement between the parties concerning the applicable Service and supersede prior discussions or understandings concerning the same subject matter, except where expressly preserved by a written agreement.

65. Governing Law and Disputes

Governing law, courts, arbitration provisions, dispute procedures, and jurisdiction may be specified in the applicable order form, customer agreement, subscription agreement, or other agreement between Softnames and the Customer.

Where no separate agreement specifies these matters, applicable governing-law and jurisdiction rules will be determined based on the Softnames entity providing the applicable Service and any mandatory laws that apply to the relationship.

Nothing in this section prevents either party from seeking urgent or appropriate relief to protect intellectual property, confidential information, account security, systems, or other rights where permitted by law.

66. Contacting Softnames

Questions about these Terms, subscriptions, billing, account access, legal notices, or use of a Softnames Service should be submitted using the support or contact information made available through the relevant Softnames website, application, product, service, account portal, or other official Softnames communication channel.

If your request relates to a particular organization, account, application, brand, subscription, transaction, telephone number, or Service, please identify the relevant Service and account information so the request can be routed appropriately.

You may contact [email protected] or use https://support.softnames.com. Do not send passwords, full payment-card details, or other unnecessary sensitive information in an initial request.