سياسة الخصوصية

Softnames is committed to handling personal information responsibly, securely, lawfully, and transparently. This Privacy Policy explains how Softnames collects, uses, stores, shares, protects, and otherwise processes personal information when you interact with our websites, applications, software, platforms, APIs, artificial intelligence solutions, communications services, support services, business solutions, and other products or services that link to or reference this Privacy Policy.

1. Who We Are and What This Policy Covers

When this Privacy Policy uses the terms “Softnames,” “we,” “us,” or “our,” it refers to Softnames and the relevant Softnames business unit, product team, affiliate, representative, or service operation involved in providing the applicable service. When we use “you” or “your,” we mean the individual whose personal information is processed, including website visitors, customers, customer personnel, users, administrators, prospects, business contacts, partners, suppliers, developers, support requesters, and other individuals who interact with Softnames.

This Privacy Policy applies to personal information processed in connection with:

• Softnames websites, landing pages, portals, dashboards, documentation, and online properties;
• mobile, desktop, web, tablet, and other applications;
• software-as-a-service, hosted services, APIs, integrations, and developer services;
• AI-powered assistants, agents, reception, scheduling, communications, telephony, and workflow solutions;
• voice, messaging, email, push notification, chat, and customer interaction features;
• sales, onboarding, account management, billing, technical support, and service communications;
• events, surveys, demonstrations, referrals, promotions, and business-development activities; and
• other online or offline interactions that link to or expressly reference this Privacy Policy.

A customer, employer, organization, or other third party may separately control personal information that it submits to or processes through a Softnames service. In those circumstances, Softnames may act as a processor, service provider, contractor, or similar role on behalf of that organization, and the organization’s own privacy notice may also apply.

2. Our Role as Controller and Processor

The role Softnames has under privacy and data-protection law depends on the context. Softnames may act as a controller when we determine why and how personal information is processed, such as for account administration, website operations, billing, security, support, service analytics, and our own business communications. Softnames may act as a processor or equivalent service provider when a customer uses our services to process information for that customer’s own purposes.

When Softnames processes customer-controlled data on behalf of an organization, that organization is generally responsible for determining whether it has a lawful basis to collect and use the information, providing required notices, obtaining any required permissions or consents, and configuring the service in accordance with applicable law. This is especially important for call recording, monitoring, transcription, marketing communications, employee monitoring, and collection of sensitive information.

3. Categories of Information We May Collect

The information we collect depends on the services you use, how you configure them, and how you interact with us.

3.1 Account, Identity, and Contact Information

• name, username, account identifier, organization, job title, department, and role;
• email address, telephone number, business address, and other contact details;
• login, authentication, verification, and account-recovery information;
• language, time zone, communication preferences, and profile settings; and
• information about account administrators, authorized users, and team membership.

3.2 Organization and Service Configuration Information

• organization, branch, department, desk, employee, routing, workflow, and service settings;
• business hours, availability, appointment rules, escalation paths, contact lists, and operational preferences;
• knowledge-base content, instructions, prompts, scripts, templates, custom sources, uploaded documents, and other materials you provide to configure a service; and
• integration settings, connected applications, authorization status, and feature configuration.

3.3 Communications and Interaction Data

Depending on the service and customer configuration, Softnames may process communications and interaction data, including:

• telephone numbers, caller and recipient information, call direction, call time, duration, routing, transfer, and status data;
• voice communications, voicemail, call recordings, audio streams, transcripts, summaries, and call-related metadata where recording or transcription is enabled;
• SMS, MMS, WhatsApp or similar messaging content and metadata where supported;
• email content, sender and recipient information, delivery events, and related metadata;
• chat messages, support conversations, chatbot interactions, AI-agent interactions, and other message content;
• push-notification delivery information and notification preferences; and
• calendar invitations, appointment details, meeting information, scheduling requests, and related communications.

Recording, monitoring, or transcribing communications may be regulated differently by jurisdiction. Customers and users are responsible for using these features only when permitted and for providing notices or obtaining consent when required by law.

3.4 AI Inputs, Outputs, and Derived Data

• prompts, instructions, questions, commands, and other content submitted to AI-enabled features;
• AI-generated responses, summaries, classifications, suggested actions, transcripts, and other outputs;
• context supplied to an AI feature, including authorized knowledge-base content and connected-service data;
• technical metadata needed to operate, evaluate, secure, and troubleshoot AI interactions; and
• derived representations, indexes, or embeddings when needed to provide search, retrieval, or knowledge features.

3.5 Calendar, Productivity, and Connected-Application Data

When you choose to connect a third-party service, Softnames may receive information authorized by you and permitted by the scopes or permissions shown by that provider. Depending on the integration, this may include account identifiers, email address, calendar lists, availability, event details, contacts, files, messages, or other data necessary to provide the requested integration.

3.6 Billing, Subscription, and Transaction Information

• subscription plan, billing cycle, invoice, payment status, transaction reference, discounts, coupons, credits, and usage charges;
• billing contact information, tax-related details, and purchase history; and
• limited payment-related information returned by our payment processor, such as payment method type, card brand, last digits, payment status, and processor identifiers.

Full payment-card credentials are generally collected and processed directly by authorized payment processors rather than stored by Softnames, except where expressly stated otherwise.

3.7 Device, Usage, Log, and Technical Information

• IP address, browser type, operating system, device type, app version, language, time zone, and device identifiers;
• login time, session data, pages or features used, navigation activity, clicks, and interaction events;
• network, connectivity, API, request, response, diagnostic, error, crash, and performance information;
• authentication events, security events, fraud indicators, and audit logs; and
• approximate location inferred from IP address or network information where necessary for security, localization, or service operation.

3.8 Cookies and Similar Technologies

Our websites and applications may use cookies, local storage, SDKs, pixels, and similar technologies to keep users signed in, remember preferences, operate features, measure performance, understand usage, prevent abuse, and improve the user experience. Where required, we request consent before using optional technologies.

3.9 Support, Feedback, and Customer-Service Information

• support tickets, troubleshooting information, screenshots, attachments, logs, recordings, and correspondence;
• feedback, reviews, survey responses, feature requests, and satisfaction information; and
• information needed to diagnose incidents, resolve disputes, or assist with account and service requests.

3.10 Sales, Marketing, Referral, and Business-Relationship Information

• business contact details, lead and prospect information, referral codes, campaign source, and communication history;
• marketing preferences, event attendance, demonstration requests, and engagement with business communications; and
• information provided by partners, resellers, affiliates, referral participants, or publicly available business sources.

3.11 Information From Third Parties

We may receive personal information from customers, connected services, identity providers, communications providers, payment processors, business partners, referral partners, public sources, security providers, and other third parties where permitted by law and relevant to the services we provide.

3.12 Rewards, Verification, and Payout Information

For Affiliate/Rewards programs, we process referral attribution, eligibility, qualifying transactions, reward balances, payout status, and fraud checks. Payment or identity-verification providers may require payee identity, payment destination, or tax information where necessary for a payout or legal compliance. Referrers should not submit another person’s private contact details without an appropriate legal basis. Reward reporting does not entitle a referrer to access the referred person’s private communications or account contents.

3.13 App Permissions and Diagnostics

Depending on the feature, an application may request microphone, notification, camera, photo, file, or other device permissions. The device prompt and feature explain the requested access. You can manage permissions in device settings; disabling a permission can prevent the corresponding feature from working. Where device-based biometric authentication is used, the operating system performs that authentication and provides its result; this authentication mechanism does not provide Softnames with your fingerprint or face template.

Where enabled, diagnostic tools may capture crashes, performance traces, interaction events, and session replays that reconstruct how an application was used. Depending on the tool and configuration, these records may include account or device identifiers, screen content, and technical context. These activities remain subject to the purposes, access restrictions, retention rules, and applicable consent requirements described in this Policy.

4. Sensitive Information

Some service content may contain information considered sensitive or specially protected under applicable law, such as financial information, government identifiers, precise location, health information, biometric information, or information revealing protected characteristics. Softnames does not require users to submit sensitive information unless it is necessary for an authorized use case. If sensitive information is processed through a customer-configured workflow, the customer is responsible for ensuring the collection and use is lawful and for enabling appropriate safeguards.

Customer responsibilities do not remove Softnames’ own obligations. Where special-category information is processed, an applicable additional legal condition and appropriate safeguards are required; accepting this Policy is not, by itself, explicit consent for all sensitive-data processing.

5. How We Use Personal Information

Softnames may use personal information for the following purposes:

• Provide and operate services: create accounts, authenticate users, deliver requested features, process communications, run workflows, connect integrations, manage appointments, and provide AI-enabled functions.
• Configure and personalize services: apply organization settings, user preferences, language, routing, schedules, permissions, and other customer-selected configurations.
• Process communications: route calls and messages, deliver notifications, create transcripts or summaries where enabled, and perform actions requested through the service.
• Billing and account administration: manage subscriptions, usage, invoices, payments, credits, coupons, renewals, refunds, account status, and related records.
• Support and troubleshooting: investigate incidents, answer questions, diagnose faults, review logs, and improve reliability.
• Security and abuse prevention: protect users, accounts, infrastructure, and services; detect fraud, unauthorized access, malicious behavior, and policy violations; and maintain audit records.
• Service analytics and improvement: understand feature use, measure performance, test reliability, develop new functions, and improve usability, subject to applicable law and contractual restrictions.
• Communications: send service notices, security alerts, billing notices, policy updates, onboarding information, and other transactional communications.
• Marketing and business development: communicate about Softnames products, services, events, and offers where permitted and consistent with your preferences.
• Compliance and legal purposes: comply with law, enforce agreements, respond to lawful requests, protect rights and safety, maintain records, and establish, exercise, or defend legal claims.
• Corporate operations: conduct audits, risk management, financial reporting, business continuity, restructuring, financing, merger, acquisition, or other legitimate corporate activities.

For Affiliate/Rewards programs, we also use the relevant information to attribute referrals, verify individual eligibility, calculate and pay rewards, prevent duplicate or abusive claims, resolve disputes, and meet tax and accounting requirements.

6. Legal Bases for Processing

Where applicable law requires a legal basis, Softnames may rely on one or more of the following, depending on the processing activity and jurisdiction:

• Contract: processing objectively necessary to perform a contract with you as an individual or take steps you request before entering into that contract. For personnel of an organizational customer, account administration and business communications may instead rely on our legitimate interests, subject to the required balancing of rights.
• Legitimate interests: operating, securing, supporting, improving, and protecting our services and business, where those interests are not overridden by your rights.
• Consent: where you have affirmatively agreed to a particular activity and applicable law permits reliance on consent.
• Legal obligation: processing necessary to comply with laws, regulations, court orders, tax obligations, accounting requirements, or valid governmental requests.
• Vital interests: processing necessary to protect someone’s life or physical safety where the applicable legal conditions are met. Other security, fraud-prevention, and legal-claims processing relies on an applicable legal obligation or legitimate interests, rather than a separate unrestricted safety exception.

Where Softnames acts only as a processor for a customer, the customer is responsible for establishing the legal basis for the customer-controlled processing.

Providing account, transaction, or feature information may be necessary to enter into or perform the relevant service; without it, we may be unable to provide that feature. Optional marketing consent is not a condition of purchasing unrelated services. Withdrawing consent does not affect processing already lawfully carried out. If we propose an incompatible new purpose, we will provide the required notice and establish an appropriate legal basis before that processing.

7. Artificial Intelligence and Automated Features

Some Softnames products use artificial intelligence, machine-learning models, speech recognition, transcription, classification, retrieval, or similar technologies. To provide an AI-enabled feature, relevant content may be sent to Softnames systems or authorized AI technology providers for processing in accordance with our agreements, security controls, customer configuration, and applicable law.

AI systems can produce incomplete, inaccurate, or unexpected results. Users should review AI-generated content before relying on it for important decisions. Softnames does not intend AI-generated output to replace professional, legal, medical, financial, safety-critical, or other expert judgment where professional review is appropriate.

Softnames does not use Google Workspace API data, including data derived from it, to train or improve generalized artificial-intelligence or machine-learning models. A product notice or customer setting does not override this restriction. Other customer content is handled according to the applicable product terms, customer agreement, configuration, provider commitments, and this Privacy Policy.

Softnames does not use solely automated decision-making to produce legal or similarly significant effects about an individual unless the processing is disclosed and permitted by applicable law. Where required, appropriate rights relating to automated decision-making will be provided.

For content other than Google data, a feature-specific notice or applicable agreement should be consulted for any model-training, provider-retention, or human-review arrangements. General references to service improvement do not override a customer’s processing instructions, confidentiality commitments, or provider restrictions. Where the law gives rights regarding significant automated decisions, you may request human intervention, express your view, and contest the decision through section 31.

8. Google Account, Google Calendar, and Google Workspace API Data

Connecting a Google account or Google Workspace service is optional. When a user explicitly authorizes a Google integration, Softnames may access only the Google data permitted by the scopes and permissions shown on Google’s authorization or consent screen and only for the functionality requested by the user or authorized organization.

Depending on the integration and scopes granted, this may include:

• basic Google account identity information, such as the authorized account email address and account identifier;
• calendar-list information needed to identify calendars available to the authorized account;
• free/busy or availability information used to determine scheduling options;
• calendar-event information necessary to create, read, update, or manage events for user-facing scheduling workflows; and
• other Google Workspace data only when the applicable Softnames feature requests it and the user or administrator has authorized the corresponding scope.

8.1 How We Use Google User Data

Google user data is used only to provide or improve user-facing features requested by the user or an authorized business workflow, such as authenticating an integration, checking availability, coordinating appointments, creating or updating events, and maintaining the authorized connection.

Google Workspace API data is not sold, used for advertising, used to determine creditworthiness, or used to train or improve generalized AI or machine-learning models.

8.2 OAuth Connection Information

To maintain an authorized Google integration, Softnames may securely store OAuth connection information such as access tokens, refresh tokens, token-expiration information, granted scopes, provider account identifiers, and the authorized Google account email address. This information is used only to maintain and operate the integration authorized by the user or organization.

8.3 Google API Services User Data Policy

8.4 Disconnecting Google

Users may disconnect a Google integration through the relevant Softnames service where that option is available and may also revoke the application’s access from their Google Account permissions. After disconnection or revocation, Softnames will stop using that authorization to access new Google data. Revoking access does not automatically erase previously stored information. You can request deletion through the contact channels in section 31. Any limited retention of existing copies must have a lawful purpose and comply with Google’s applicable policies and the retention safeguards in section 16; retention does not authorize continued access to your Google account.

8.5 Restricted Access and Transfers

Google-data restrictions also apply to derived data. Transfers are limited to permitted purposes under Google’s policies, such as consented user-facing features, security, or legal requirements. A relevant corporate transfer requires explicit prior user consent where Google’s policy requires it. Human access is limited to the specific exceptions Google permits, including documented permission for particular data, security investigation, legal compliance, or qualifying aggregated and anonymized internal operations. Broader sharing or business-transfer language elsewhere in this Policy does not override these limits.

9. Communications, Telephony, Messaging, and Recording

Softnames services may support telephone calls, AI voice interactions, call transfers, SMS, messaging, email, WhatsApp or similar channels, and other communications functionality. Communications providers may process routing information, telephone numbers, message content, call audio, delivery events, and related metadata as needed to transmit or deliver the communication.

Where a customer enables recording, transcription, monitoring, or AI analysis of communications, Softnames may process the resulting audio, transcript, summary, or metadata to provide that feature. Customers are responsible for determining whether notices, consent, opt-out mechanisms, or other safeguards are required for their use of these functions in the jurisdictions in which they operate.

Customers must provide any required notice that a person is interacting with AI and obtain any required consent before recording, transcription, or monitoring begins. Enabling one feature does not establish consent for every other feature. Softnames remains responsible for legal obligations that apply directly to its own processing. Recipients should contact the organization conducting the communication about its choices and may contact Softnames about our role.

10. Calendar, Scheduling, and Meeting Integrations

Scheduling features may process employee or user availability, calendar identifiers, meeting type, appointment duration, buffer times, location or online-meeting details, attendee details, event descriptions, approval settings, and other information needed to coordinate a meeting or appointment. When an integration is connected, Softnames processes only the information necessary for the authorized scheduling workflow and the permissions granted to the integration.

11. Payments and Financial Processing

Softnames may use third-party payment processors to process subscription fees, usage charges, refunds, and other transactions. Payment processors may collect payment-card or banking information directly from you under their own privacy terms. Softnames typically receives transaction status and limited payment-method information needed to administer your account, reconcile payments, prevent fraud, and meet financial or legal obligations.

12. Cookies, Analytics, and Similar Technologies

Depending on the website or application, we may use:

• Strictly necessary technologies to authenticate users, maintain sessions, prevent abuse, and operate requested features;
• Preference technologies to remember language, display, or account settings;
• Analytics and performance technologies to understand service usage, diagnose problems, and improve reliability; and
• Marketing technologies where permitted and, when required, only after obtaining appropriate consent.

You may be able to control cookies through browser or device settings and through any consent controls provided on the relevant Softnames property. Disabling certain technologies may affect service functionality.

Where consent is required, optional tracking must remain inactive until the relevant consent is obtained, and consent can be withdrawn as easily as it is given. Device notification permissions and marketing preferences are separate controls. Essential service technologies may remain necessary for authentication, security, or a feature you request. Contact section 31 if you need help locating the applicable controls.

13. How We Share Personal Information

Softnames may disclose personal information in the following circumstances:

• Service providers and subprocessors: vendors that provide hosting, infrastructure, AI processing, communications, payments, security, monitoring, analytics, support, identity, email, push notifications, storage, or other services needed to operate Softnames.
• Customer organizations and administrators: where your account is provided through an employer, customer, or organization, authorized administrators may access or control account information, service configuration, communications, logs, or other data consistent with that organization’s settings and rights.
• Connected services: third-party applications or providers that you or your organization directs Softnames to connect to or use.
• Communication recipients: individuals or organizations to whom you direct calls, messages, emails, invitations, notifications, or other communications.
• Professional advisers: auditors, insurers, legal advisers, accountants, and other professional advisers subject to appropriate confidentiality obligations.
• Legal and safety disclosures: authorities or other parties when reasonably necessary to comply with law, legal process, enforce agreements, prevent fraud or abuse, investigate security incidents, or protect rights, property, and safety.
• Corporate transactions: prospective or actual buyers, investors, lenders, advisers, or successors in connection with a merger, acquisition, financing, reorganization, sale of assets, insolvency, or similar transaction, subject to appropriate safeguards.
• With your direction or consent: when you request, authorize, or consent to a disclosure.

Softnames does not sell Google user data. Softnames also does not operate a business model based on selling personal information for monetary consideration. Where applicable law defines “sale,” “sharing,” targeted advertising, or similar concepts more broadly, Softnames will provide legally required rights and disclosures for any activity that falls within those definitions.

A disclosure can qualify as a “sale,” “sharing,” or targeted advertising under a privacy law even without payment. Applicable opt-out rights are determined by the actual activity and law, not by whether Softnames receives money. Where such processing occurs, the relevant notice must identify it and provide the legally required choices. We do not use the description of our business model to limit those rights.

14. Service Providers and Subprocessors

Softnames relies on specialized providers to deliver modern cloud services. Depending on the product and customer configuration, these providers may include categories such as cloud hosting and storage, database services, artificial-intelligence and speech technology, telecommunications and messaging carriers, payment processors, authentication providers, email and push-notification providers, security and fraud-prevention services, error and performance monitoring, analytics providers, customer-support platforms, and professional advisers.

We require service providers to process personal information only for authorized purposes and subject to contractual, confidentiality, security, and data-protection obligations appropriate to their role. A particular customer agreement or data-processing addendum may contain additional subprocessor commitments.

15. International Data Transfers

Softnames, our customers, and our service providers may operate in multiple countries. As a result, personal information may be processed in a country different from the country where it was collected. Data-protection laws may differ between jurisdictions.

Where required, Softnames uses appropriate safeguards for international transfers, which may include contractual protections, standard contractual clauses, recognized adequacy mechanisms, transfer assessments, security controls, or other lawful transfer methods. Customer-specific data-location or transfer commitments, if any, are governed by the applicable service agreement.

Where transfer safeguards are required, you may contact us for information about the applicable mechanism or a copy of relevant safeguards, subject to necessary redactions. A service is not guaranteed to keep all information in your country unless an applicable agreement expressly provides that commitment.

16. Data Retention

Softnames retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide the service, maintain security and business records, comply with contractual and legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information, customer configuration, service requirements, legal obligations, and risk considerations.

Examples of retention considerations include:

• account and organization data may be retained while an account or service relationship remains active and for a reasonable period afterward;
• billing, tax, transaction, and contractual records may be retained for legally required accounting or limitation periods;
• security, access, and diagnostic logs may be retained for periods appropriate to security, fraud prevention, incident response, and troubleshooting;
• recordings, transcripts, messages, AI interactions, uploaded content, and similar customer-controlled data may be retained according to the service configuration, customer instructions, product settings, or applicable agreement;
• OAuth tokens and integration credentials are generally retained while the connection remains active and may be deleted or disabled after disconnection, subject to legal, backup, security, and audit requirements; and
• backup copies may remain for a limited period until overwritten or deleted through normal backup rotation.

When information is no longer required, we delete, anonymize, aggregate, or otherwise dispose of it in accordance with our retention processes, subject to legal holds or other legitimate retention requirements.

Deleting an account, cancelling a subscription, and disconnecting an integration are different actions. You may request account or data deletion under section 31 even after cancellation. We assess retained records by their purpose, contractual retention instructions, limitation periods, mandatory tax or communications-record requirements, security needs, and any specific legal hold. Records retained for one of these purposes are restricted to that purpose and are deleted or irreversibly anonymized when no longer needed. Pseudonymized information remains personal information when it can be linked back to an individual.

Deletion may take additional time to propagate through backup cycles. Pending removal, retained backup copies are protected and excluded from ordinary use; if restored, applicable deletion instructions must be reapplied. We also communicate required deletion instructions to processors handling the relevant information, subject to lawful retention exceptions. Data already delivered to an independent recipient is subject to that recipient’s obligations.

17. Security

Softnames uses administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, loss, misuse, disclosure, or destruction. Depending on the service, safeguards may include access controls, authentication, authorization, encryption in transit and at rest where appropriate, network protections, secrets management, logging and monitoring, backups, vulnerability management, incident response, least-privilege practices, and vendor risk controls.

No system, storage method, or electronic transmission can be guaranteed to be completely secure. Users are also responsible for protecting their credentials, maintaining secure devices, using appropriate access controls, and promptly reporting suspected unauthorized access.

18. Security Incidents and Data Breach Response

Softnames maintains processes designed to investigate and respond to suspected security incidents. Where an incident results in a legally reportable personal-data breach, Softnames will provide notices to affected customers, individuals, regulators, or other parties as required by applicable law and the relevant contractual relationship.

19. Your Privacy Rights and Choices

Depending on your location, relationship with Softnames, and applicable law, you may have some or all of the following rights:

• request confirmation of whether we process your personal information;
• request access to or a copy of personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information, subject to lawful exceptions;
• request restriction or limitation of certain processing;
• object to processing based on legitimate interests or to certain direct marketing;
• request portability of certain information in a structured, commonly used format;
• withdraw consent at any time where processing is based on consent, without affecting prior lawful processing;
• opt out of marketing communications;
• exercise rights relating to certain automated decision-making where applicable;
• opt out of activities defined by applicable law as a sale, sharing, targeted advertising, or certain profiling, where such activities occur;
• limit certain uses of sensitive personal information where applicable law provides that right;
• appeal a decision regarding a privacy-rights request where applicable; and
• lodge a complaint with a competent privacy or data-protection authority.

These rights are not absolute. We may decline or limit a request where permitted by law, including where we cannot verify identity, where Softnames acts only on the instructions of a customer, or where information must be retained for legal, security, contractual, or other permitted reasons.

20. How to Exercise Privacy Rights

To submit a privacy, access, correction, deletion, portability, objection, or similar request, use the support or contact channel provided by the applicable Softnames website, application, product, or service, or use the contact information published by Softnames. Please describe the request and identify the account, service, or relationship involved so we can locate the relevant information.

We may need to verify your identity and authority before completing a request. If your information is controlled by a Softnames customer, we may direct you to that customer or assist the customer in responding to your request in accordance with our contractual obligations.

Softnames will not discriminate against you for exercising a privacy right protected by applicable law.

Submit requests to [email protected] or our support portal. Identify the service and the right you wish to exercise. Do not include passwords, payment-card details, or identity documents in your initial message. We request only proportionate verification information. An authorized agent may act for you subject to any legally permitted proof of authority or verification.

We respond within the deadline required by the law that applies to your request and explain any permitted extension. If we deny a request, we explain the reason to the extent permitted and describe any available appeal route. You may request an appeal through the same contact channels and retain the right to complain to the relevant regulator. An active paid subscription is not required to exercise privacy rights. Fees or refusals are limited to circumstances permitted by law, with an explanation where required.

21. Account Administrators and Organization-Controlled Accounts

If you use Softnames through an employer, customer, school, partner, or other organization, the organization may control your account and may be able to manage access, settings, integrations, retention, communications, logs, content, and other information associated with the organization’s service. Questions about an organization’s own privacy practices should be directed to that organization.

22. Marketing Communications

Softnames may send product news, service information, event invitations, offers, or other marketing communications where permitted by law. You can opt out of promotional emails by using an unsubscribe mechanism when provided or by contacting us. We may still send non-promotional communications necessary for your account, service, billing, security, legal notices, or other transactional purposes.

23. Children’s Privacy

Softnames’ general business and professional services are not directed to children. We do not knowingly collect personal information directly from children below the age at which they may lawfully consent to the relevant processing, unless a specific service is expressly designed for such use and appropriate authorization has been obtained. If you believe a child has provided personal information to Softnames inappropriately, contact us so the matter can be reviewed.

The minimum age for using a service and the age at which a child can consent to data processing are separate legal questions. A Softnames-wide minimum age cannot reduce a higher mandatory local requirement. If we learn that information was collected from a child without a necessary lawful basis or consent, we will take appropriate steps to restrict the processing and delete the information unless lawful retention is required. Parents or guardians may contact us using section 31.

24. Third-Party Websites and Services

Softnames services may contain links to or integrations with third-party websites, applications, platforms, or services. Third parties process information under their own terms and privacy practices. Softnames is not responsible for the privacy practices of a third party acting independently from Softnames. Review the third party’s privacy information before providing personal information or authorizing an integration.

Independent third-party policies do not remove Softnames’ responsibilities for selecting, instructing, and supervising its own processors as required by applicable law. Embedded third-party material is not exempt from applicable privacy or tracking requirements simply because it appears within our service.

25. Business Transfers and Corporate Changes

If Softnames is involved in a merger, acquisition, financing, reorganization, sale of assets, insolvency, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law and appropriate confidentiality or data-protection measures.

The specific Google-data restrictions in section 8 apply to any transaction involving that data and take precedence over this general section.

26. Law Enforcement, Legal Requests, and Protection of Rights

Softnames may preserve, access, or disclose information where we reasonably believe it is necessary to comply with a valid legal obligation or process, respond to lawful governmental requests, enforce contracts and policies, investigate fraud or abuse, protect the security or integrity of our services, or protect the rights, property, or safety of Softnames, our users, our customers, or others. Where legally permitted and appropriate, we may challenge requests we believe are invalid, overbroad, or unlawful.

27. Data Processing Agreements and Customer-Specific Terms

Business and enterprise customers may be subject to additional privacy, security, confidentiality, data-processing, data-location, retention, or subprocessor terms in an order form, master agreement, data-processing addendum, or other written agreement with Softnames. If a customer-specific agreement conflicts with this Privacy Policy with respect to customer-controlled data, the customer-specific agreement will govern to the extent stated in that agreement and permitted by law.

Where a binding processor agreement is legally required, it must be in place for the relevant processing. It must address the required instructions, confidentiality, security, subprocessors, assistance with individual rights and incidents, and return or deletion of data. Customers can request the applicable data-processing documentation through our support channels.

28. Regional Privacy Disclosures

Privacy rights and required disclosures differ by jurisdiction. Softnames applies this Privacy Policy globally and supplements it where additional local disclosures are legally required. Depending on where you live or where a service is offered, applicable laws may include comprehensive privacy, consumer privacy, communications privacy, electronic marketing, cybersecurity, telecommunications, or sector-specific rules.

If a legally required regional notice or product-specific privacy notice is provided, that notice supplements this Privacy Policy and should be read together with it.

Your mandatory rights apply even if a supplemental notice has not been published. Depending on the applicable law, these may include an objection to direct marketing, an opt-out from sale or sharing or targeted advertising, limits on certain sensitive-information uses, and rights concerning significant profiling. These rights are distinct from an ordinary marketing-email unsubscribe. For EEA or UK processing, you may also complain to the competent data-protection authority, including the authority for your habitual residence where applicable.

29. Do Not Track and Legally Recognized Opt-Out Signals

Browser “Do Not Track” signals are not interpreted consistently across the industry. Where applicable law requires recognition of a universal opt-out mechanism, including Global Privacy Control (GPC), Softnames will honor it for the processing and users covered by that law. A general Do Not Track setting is distinct from these legally recognized signals. You may also contact us to exercise applicable opt-out rights.

30. Changes to This Privacy Policy

Softnames may update this Privacy Policy to reflect changes in our products, services, technology, integrations, business practices, legal requirements, or security practices. The page displaying this Privacy Policy will show the date of the active version. Material changes may also be communicated through the relevant service, website, account, email, or other appropriate channel where required.

Your continued use of a service after an updated Privacy Policy becomes effective is subject to applicable law and does not replace any consent that the law specifically requires us to obtain.

31. Contacting Softnames About Privacy

For questions about this Privacy Policy, privacy rights, data deletion, security, or the processing of personal information, contact Softnames using the support or contact information made available through the relevant Softnames website, application, product, or service. If your request relates to an organization-controlled account, please identify the organization and the applicable service so the request can be routed correctly.

You can submit privacy questions and requests to [email protected] or through https://support.softnames.com. Please state that your message concerns privacy so it can be routed to the responsible team.